Return and Refund Policy

Thank you for shopping at DreampetalGlam.com. We strive to ensure that you are satisfied with your purchase. If you need to return a product or request a refund, please review our policy below.

Return Policy

1.1 Return Period

You have 3 days from the date of delivery to request a return for a product. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging.

1.2 Return Process

To initiate a return:

Contact our customer service team at 638-337-3153 or email us at vibithawk@gmail.com to request a return authorization.
Provide your order number and the reason for the return.
Once your return is authorized, you will receive instructions on how to return the product.
1.3 Return Shipping Costs

The customer is responsible for the cost of return shipping unless the return is due to a defective or incorrect item. In such cases, we will provide a prepaid return shipping label.

1.4 Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

Customized or personalized items
Products marked as non-returnable at the time of purchase

Refund Policy

2.1 Refund Processing Time

Once we receive and inspect your returned product, we will process your refund within 5-10 business days. Refunds will be credited to the original payment method within 5-10 Business days.

2.2 Order Cancellations

If you wish to cancel an order, please contact us immediately. If the order has not been processed or shipped, we will cancel it and issue a full refund. Once the order is in transit or has been delivered, our standard return policy applies.

Exchange Policy

Currently, we do not offer exchanges. If you need a different product, please return the item as per our Return Policy and place a new order.

If you have any questions or need assistance with a return or refund, please contact us at:

dreampetalglam.com
Phone: 6383373153